Terms of Use

Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE

VAN OERS Training (“The Company”) is committed to protecting your privacy. All information gathered on this site is confidential. The information we gather is used for the purposes of this website or any other of our websites, collectively “Sites”, and to better serve your interests relating to our products and services.

This website may contain links to other websites. Please be aware that The Company is not responsible for the privacy practices of other websites.

The trademarks, service marks and logos displayed on this website are the exclusive property of The Company and are protected under Dutch and international trademark law. Use of any of these marks without prior written permission of The Company is strictly prohibited.

The design, images, text content and overall layout contained in this website are protected under Dutch and international law as copyrighted materials. Anyone who claims, displays, reproduces copies or creates derivative works for commercial or non-commercial purposes without the prior written permission from The Company is in violation of the copyright laws and is liable for copyright infringement to the greatest extent of the law.

The Company makes no warranties or representations as to the accuracy or completeness of the content of this website. Prices and product offers are subject to change. The Company will not be liable for any damages, consequential or otherwise, arising out of the access or use of this Site, or any linked Sites.

The Company does not endorse, warrant or guarantee any product or service offered by a third-party through the website and will not be a party to or in any way monitor any transaction between any user and third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, each user should use his or her best judgment and exercise caution where appropriate.

Each user specifically acknowledges that in no event will The Company, nor any of their respective employees or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of (I) the use by such user of any browser owned or operated by any party and/or (II) the downloading of any software owned or operated by any third-party in connection with the service.

SERVICE LEVEL AGREEMENT, CUSTOMER SUPPORT, AND TERMS OF RESPONSE

Our standard response time for emails is within 24 to 48 hours or 1 to 2 business days, with exceptions for holidays and weekends. We do not offer 24×7 customer support and cannot guarantee a reply if request are not sent to our Company mailbox, which is info@marcelvanoers.nl. Standard policy for refunds and others terms of use applies. While we do our best to resolve issues, those situations that are caused through a customer’s actions, such as removal or unsubscribing from a list, not reading instructions, not adding our email address to their mailbox as instructed so emails are not received, or incomplete purchases, including ignoring download time limits, can sometimes not be resolved to the customer’s satisfaction. These will be addressed on a case by case basis and we do not take responsibility for issues caused by customer actions that are beyond our control. We will make every attempt to ensure that the customer receives their purchase but cannot and will not assume responsibility for situations resulting from customer actions that directly interfere with how a purchase is completed or directly subvert the purchase process.

REFUND POLICY

Please read this policy carefully as it explains how VAN OERS Training addresses the issue of refunds, and credit card chargebacks. By accessing a purchase, downloading a file, attending a live event or interacting with this website and completing a purchase you are legally agreeing to this refund policy and to abide by it.

Digital Product Returns:
Digital products, which includes MP3 downloads, e-books, video training courses and e-tickets to Live Events are not eligible for a refund under any circumstances. Replacement will be considered on a case-by-case basis. If you are unable to download your product because your download failed or you missed the download deadline please email info@marcelvanoers.nl . You will receive a temporary link for an additional, one-time download. We do not offer technical support for download products, other than download instructions for PC and MAC users. You should refer to your owner’s guide for your personal digital media device, such as a phone, tablet, or iPad.

How Coaching & Consultation refunds are administered:
Refunds are provided in accordance with our stated refund terms and are processed within 3 to 5 business days of your request. The following policies govern refunds by consultation or coaching type: Consultations: Refunds for services such as individual consultations are not provided under any circumstances. There are no exceptions to this policy. Coaching packages: Refunds for 3, 6 or 8 session coaching packages are pro-rated as follows:

If you wish to discontinue your 6 or 8 session coaching program and have completed one session, the then-current cost of a 1 hour coaching session will be deducted from your refund.

If you have completed two sessions of your 6 or 8 session coaching program, the then-current cost of two 1-hour coaching session will be deducted from your refund. For 3 session coaching packages, there will be no refund of unused sessions after the first session is completed.

If you have completed three or more sessions of a 6 or 8 session coaching package, no refund will be provided.

Programs:
Programs may include live events, audio, video and pdf files, as well as individual and group coaching options. Once a digital program page has been accessed by the user or a live event has been attended, he/she is considered as having participated in the program. Any refund, if considered, will be prorated to reflect file access and downloads, as well as coaching services already delivered, as detailed in the “Refund Policy” section above. The full cost of the audio/pdf portion of the digital program will be deducted from any refund, plus an administrative fee of not less than 50 euro, at our discretion and depending on the amount of time and effort expended in processing client emails and the refund. We do not offer full refunds at the full price of any purchased programs.

Downloads are monitored by user IP address on our servers and proof of download will be provided to customer if requested. Once files are downloaded they are considered to be purchased and all refund policies for digital programs apply.

Digital and media file purchases will not be refunded as they are available as instant downloads and delivered after purchase. This also applies to programs that include downloadable media files, such as audios, videos, and .pdf documents, which are available to the purchaser for their use. Once a digital program is accessed and the files available, a purchase has been completed and the customer has access to the files. Purchase is considered to be complete and refunds are not provided on materials that the customer has received. There are no exceptions to our refund policy as it applies to digital media.

Teleseminars & Webinars:
Refunds for teleseminars & webinars are not provided under any circumstances.

 

CREDIT CARD CHARGEBACKS

The charge that will appear on your credit card statement will be made to The Company. If you place a chargeback with your credit card company (on purpose or by mistake) for any order including recurring orders that you placed and received, there will be a 75 euro research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase.

If you do not remember making the purchase, submit a support request at info@marcelvanoers.nl.

The Company does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business revenues, legal fees, research costs, employee down time and loss of revenues.

The Company considers credit card chargebacks to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All chargebacks require extensive administrative time to process and take them away from our usual and customary matters of conducting normal business, as they are time intensive, therefore:

You agree that if you, the buyer, choose to do business with The Company and you file a chargeback with your credit card company, and you do not win the charge back argument, you agree to pay us 75 euro for our time spent responding to the credit card company to resolve this matter. We are obligated to respond to and resolve every chargeback.

You, the buyer authorize us to charge the amount of your purchase to your credit card. If this charge is rejected, The Company will pursue legal action to recoup losses for our time associated with responding to the charge back in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.
In the event that you win the charge back with your credit card company, and have not submitted a ticket to our support site prior to issuing The Company will attempt to recover a research fee plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years.

Customers who initiate chargebacks are removed from our customer lists and blocked from further purchases from our websites. Any person who violates the terms and conditions of our business policies, as stated and defined here, are also removed from all customer and mailing lists and blocked from making further purchases on our websites.

Note: The customer must attempt to contact us via email or any existing ticket system before attempting a chargeback.

THERE ARE NO EXCEPTIONS TO THIS POLICY!

DISCLAIMER

None of The Company’s products or services is accompanied by any guarantee of results. The Company cannot guarantee results for any customer or client because that is entirely dependent on their level of commitment and desire for change. Any stated or posted testimonials for results have come from customers, students, and clients who have completed sessions, work, or programs with The Company and reported their unique, individual results. Under no circumstances do we guarantee or state that these results can be replicated by others. Transformation, success, and life changes require a high level of commitment, discipline, and desire and those are up to the individual to implement in their lives. The Company’s services and products are not to be considered a replacement for mental, financial or medical advice or services.

 

CONTACT
Any questions about our terms of use, mailing practices, refunds, chargebacks or interactions with this website should be directed to us at info@marcelvanoers.nl or in writing and mailed to our office address:

VAN OERS Training
Doniastrjitte 26
9111 HM Burdaard